Our AI analytics & insights solutions integrate and analyze all customer interactions and apply machine learning technology to define customer intent to continuously improve interactions and drive intelligent business decisions.
Voice of the Customer
- Are you really listening to your customers?
- Are you fully leveraging that customer data to improve experiences and drive business value?
- We help you analyze customer experiences for deeper insights
- Through automated machine learning, discover the trends, themes, interaction topics and root cause of customer issues
- Apply this rich insight to make improvements and create valuable business outcomes
- Improve customer experience
- Continually optimize product development, and uncover new areas to automate
- Deliver superior self-serve experiences that eliminate common friction points.
Growth Analytics
- Our growth analytics team integrates data from a variety of sources, rapidly visualizing the information for key insights and predicting
- Calculate customer lifetime value, predict future behavior, identify customers likely to churn
- Monitor business performance metrics and enhance both the customer and employee experiences.
Speech Analytics
- Automate your ability to listen to and analyze daily interactions and pain points
- Help your organization foster growth, enhance customer journeys
- Gain actionable insights on how to reduce repeat calls, reduce call volume, provide information on customer satisfaction
- Provide data-rich insights to increase KPI conversion and provide targeted coaching to improve associate performance
Customer Insights
- Provide a deep dive across all customer touchpoints, giving insights into customer emotions, behaviors and key moments of truth.
- Help streamline the customer experience by identifying pain points customers have in achieving their goals
- Aid in blending historical and real-time data to provide customer insights to make interactions more efficient
Employee Insights
- Identify strengths and areas for improvement within your people to get the most potential from your current teams and investments
- Examine the hiring, training, and overall performance of employees to inspire the best performance from workforce
Operational Insights
- Effective operations drive improved customer experience
- Provide complete visibility over all operations and be continuously optimizing systems and processes
- Apply advanced contact center analytics in real-time to drive efficiencies across your entire organization to address constantly evolving business needs
Human Interaction Insights Platform
- Integrate customer data to unlock actionable insights
- 360° view of your customers to deliver personalized experiences at scale
- Provide out-of-the-box convenience with omnichannel optimization
- Ability to connect all data sources into one single view of the customer
- Advanced data visualization tools and real-time monitoring